At Kelways, we are confident that the products we supply are of a high standard and quality. All our plants with a hardiness rating of H4 and above are guaranteed for 12 months from the date of delivery, with the exception of bedding plants, annuals, seeds and bulbs. We pride ourselves in selecting the best plants available and will never knowingly send anything of substandard quality. If for any reason you are unhappy with your purchase, please contact us via email at sales@kelways.co.uk and we will do all we can to rectify the situation. If we require any plants to be returned to us where we agree that the reason for return is our fault, we will arrange for our couriers to collect them from you at our expense. For instances where the customer may have changed their mind or made a mistake in their order, please just contact us and we will do all we can to help. Please do bear in mind, however, that plants by their very nature, are perishable goods, and as such will need certain care in handling and any returns would need to be processed in a timely manner. Occasionally, some plants may not be available right away, and similarly, we may, at our discretion, not send certain plants if we feel they are not of a suitable standard or quality. In these instances, there may be a slight delay in sending your order, but we will always endeavour to contact you if we believe there may be a delay in dispatch. Some plants may be ordered in advance of their availability period (i.e. bare root peonies or bulbs). For any product where this applies, you will be shown the month for when these products will be delivered. None of the above affects your statutory rights as a consumer.
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